G. Watson is currently the President of the International Academy of Quality and is a member and former President of the American Quality Society. In addition, Mr. Watson is one of the world's leading quality experts who has made significant contributions to the development of quality management.
In 2004, Dr. Conte was awarded the Lancaster Medal of the American Society of Quality for his contribution to the study of TQM models and organizational self-assessment. He is the main developer of the European Quality Award model, now called the EFQM Excellence Model. He has written many books, translated into 10 languages, including Arabic and Chinese, deserves special attention. Mr. Tito Conti received his PhD in Electronic Engineering from the University of Bologna (Italy), after which he worked extensively in the field of electronics and information technology. In 1980, Dr. Conte served as Olivetti's Group Manager and Vice President for Corporate Quality.
Dr. Noriaki Kano is a respected Japanese professor and international consultant. In 1997, Dr. Kano was awarded the personal Deming Prize for his contribution to development and quality improvement. In the late 1970s and early 1980s, he and his colleagues laid the foundation for what became known as the Canoe Model. Dr. Kano challenged the usual wisdom of customer satisfaction, which often depends on the characteristics of the product or service. Instead, Dr. Kano developed the understanding that not all the characteristics and properties of a product or service can be perceived equally by the consumer. Some characteristics provide higher fidelity than others.
Professor Sang Hyun Park is one of the most renowned quality experts in Asia. Since 1977, he has been an active and high-quality professional in South Korea. He graduated from Seoul National Institute of Chemical Engineering and North Carolina University. A doctor of statistics, he teaches at the School of Business at Mississippi State University and then at Seoul National University.
Member of the Scientific Society and Chairman of the Hong Kong Quality Society (HKSQ); Member of the Advisory Board on Industrial Training (testing, inspection and certification) from August 15, 2010 to August 14, 2012; Expert of the Hong Kong Industry Quality Award Committee 2003-2004; Leading auditor of the quality management system of the International List of Certified Auditors (IRCA); Member of the Hong Kong Institute of Engineers since 2007; EARA Environmental Management System Auditor (1999-2002).
Managing Director, Padat Kekal Sdn Bhd; Chairman of the Board of MOODY International; Chief Technical Advisor of the World Trade Center - Switzerland (standardization, accreditation and calibration); General Consultant for Quality and Standardization, UNIDO - Austria; Head and lead auditor of the audit team of the quality management system (ISO 9001); environmental management (ISO 14001) and food safety (ISO 22000).
Associate Professor, Department of Industrial Engineering and Management, Hong Kong State University, 1991 - until now; Associate Member of the International Academy of Quality; Member of the International Council of the American Society of Quality (ASQ) USA; Member of the Hong Kong Quality Society (HKSQ); Member of the Hong Kong Quality Management Association (HKQMA); Chairman of the Hong Kong Quality Society (HKSQ) 1997-2000; Hong Kong's National Representative for the Asian Quality Network (AQS) since 2000 and a member of the board of the organization since 2003.
Deputy Director of the Center of Business Excellence at Zayd University, UAE (consulting, change management, organizational skills, coaching in personnel management, etc.). Dr. Grant Reagan is a certified organizational development specialist at the American ODI Institute and an evaluator for the European Foundation for Quality Management (EFQM).
Master of Industrial Management (University of Cape Town). Winner of the South African Nissan Award for Contribution to Quality Improvement. Executive Director of the South African Institute of Quality; Deputy Chairman, Member of the Board for Quality Education Services (South African Education Agency); Member of the Board of the South African Health Accreditation Body.
Robin Mann (Ph.D.) is the head of the Center for Organizational Skills Research (New Zealand) and chairman of the International Benchmarking Organization, a member of the Advisory Board of the Hamden Bin Mohammed Distance Learning University (Dubai) and the founder of BPIR .com Limited, a leading Internet provider for reference issues. resource.