In 2004, Dr. Conte was awarded the Lancaster Medal of the American Society of Quality for his contribution to the study of TQM models and organizational self-assessment. He is the main developer of the European Quality Award model, now called the EFQM Excellence Model. He has written many books, translated into 10 languages, including Arabic and Chinese, deserves special attention. Mr. Tito Conti received his PhD in Electronic Engineering from the University of Bologna (Italy), after which he worked extensively in the field of electronics and information technology. In 1980, Dr. Conte served as Olivetti's Group Manager and Vice President for Corporate Quality.