Description of the stages of providing information and consulting services for the development and implementation of quality management systems (QMS) в соответствии с требованиями международного стандарта ISO серии 9001:2008

  • Stage 1. Analysis of the current company's quality system.
  • Stage 2 (a,at,from). Teaching staff of the enterprise.
  • Stage 3. QMS Development.
  • Stage 4. Coaching of project teams.
  • Stage 5. Building a QMS.
  • Stage 6. Implementation of the QMS.
  • Stage 7. Consulting audited.
  • Stage 8. Accompanying the QMS Customer during the certification audit (on request and for a fee).

Stage 1. Analysis of the current company's quality system.

Analysis of the quality system is carried out to determine the scope of work to develop and implement a quality system in accordance with the requirements of international standard ISO 9001:2008. The consultant met with the company's organizational structure, with the existing documentation in the field of quality, the organization of the workplace, and analyze their compliance with the requirements of ISO 9001:2008.

Analysis of the current quality of the system is accomplished by:

  • meetings and discussions with company management and heads of departments;
  • on the basis of visits and inspections of workplaces, interviews with staff to determine the approaches to the management of enterprise;
  • refinement of the product quality goals and objectives;
  • process study, affecting the quality of products;
  • determining the effectiveness of the current quality of the system.

At your request provided checklists to assess the current quality system in the enterprise. Questions are developed in accordance with the requirements of international standard ISO series 9001:2008. According to the analysis of the consultant report indicating the "weak points" in the system of quality, as well as recommendations for the revision of the current system.

Stage 2 (a,at,from). Teaching staff of the enterprise.

Information and consultative workshops on the development and preparation for the certification of quality system designed to improve the skills in quality management at all levels of the enterprise management, as well as specialists of departments.

During the seminars, the consultant transfers his entire experience with domestic enterprises as a consultant, as well as the requirements for the QMS audit. Consultant draws the attention of specialists to the difficulties in the development of the quality system, with which the company encountered in the early stages of development and implementation of the QMS. It offers solutions to all problems, related to the implementation and certification of Quality Management System.

1 Consultant - individual(a), It has an employment relationship with the Contractor, It provides consulting services in the customer's plant, organizes information consult the Customer by fax, Internet and telephone communications outside the enterprise. seminars take place, in most parts, with students in a dialogue mode. Seminar topics are adjusted depending on the specifics of the company and the composition of each specific audience. Conduct training course allows you to immediately after school to start practical work on the development of the QMS documentation.

The entire course is divided into three workshops. Each of the three workshops is designed for a certain part of the audience and a certain duration.

A) A seminar for senior executives.
List of participants: CEO, Deputy Director General for directions, Chief Accountant, head economist. The purpose of the seminar: Defining the role of senior management in the QMS. Getting managers practical recommendations for the general development control, introduction and preparation for QMS certification. The establishment of senior management responsibility for the company's development of policy and quality objectives, effective management of resources.

AT) Seminar for middle managers.
List of participants: department heads, chiefs of sites, heads of functional divisions (departments, services, etc.). The purpose of the seminar: Defining the role of middle managers in the QMS. Receiving the information, necessary for the organization of work in the development of the QMS documentation units. The study of the ISO standard requirements 9001. Getting recommendations on the allocation of responsibility in the QMS, staff motivation, QMS organization development project.

FROM) QMS for developers Seminar (promoutorov).
List of participants: Staff from all functional departments, which will carry out all the work on the development of agreed QMS documentation. The purpose of the seminar: Gaining knowledge and skills development of the quality system documentation. A detailed study of the requirements of ISO series 9001:2008. Establishment of responsibility for supporting and improving the efficiency and effectiveness of the QMS processes. Seminar program (previously agreed with the customer).

1. Modern problems of quality
– The transformation of the concept of quality
– Quality and competitiveness
– Quality as the key to the efficiency of production
– Foreign and domestic legislation in the field of quality. In this section, the consultant explains the reasons for the increasing interest of producers and consumers to the quality management issues in our country and abroad.

2. The evolution of views on quality management
– The history of the development of quality management principles
– Modern fundamentals of quality management, Deming's teachings, Djurana, Ishikavy, Feigenbaum, Crosby
– Modern concepts of quality issues
– Realistically assess the current situation for the successful solution of the problems of quality in enterprises is impossible without a detailed analysis of the science of history about the quality.
– This section holds historical review of approaches and methods for solving quality problems, since the time of the birth of the industrial production.

3. quality costs
Correctly counted the cost of quality help to establish priorities in selecting quality improvement projects. The seminar demonstrated, how to analyze the quality of costs allows to reallocate resources appropriately. The methods of calculating the quality costs.

4. International and national standardization in the field of quality systems
– series standards 9000 and other standards for the quality management system (QS-9000 and others.)
– quality systems model for certification purposes, National Quality Award (USA, Japan, European Community, Russia and Kazakhstan).
– Certification of Quality Management Systems (international experience, Quality System Certification in Kazakhstan)
Проводится обзор по стандартам на системы менеджмента качества.
– Explained their purpose.

5. The requirements for a quality management system
The contents of the ISO standard requirements 9001
Разработка документации СМК
Подробно изучаются требования стандарта ISO 9001.
It carried out a number of practical work, allowing to obtain experience in the development of the QMS documents, discussed methods of implementing the requirements of 8 QMS principles.

6. Management of the design and implementation of quality management systems
– Work schedule
– Problems of practical implementation of the QMS

Stage 3. QMS Development.

The development plan for the creation of QMS.

План разрабатывает Руководитель проекта при участии представителей всех подразделений предприятия.План включает следующие разделы:

1. goal.
Articulates the purpose of the work, gains, which expects to receive guidance from the implementation of the QMS.

2. Calendar schedule.
The schedule specifies the terms responsible for the execution of works:
– development and coordination of the process of landscape design;
– development and approval processes card projects;
– development and approval of documented procedures;
– approval of documented procedures;
– Development Quality Guidelines;
– the quality of policy formulation;
– internal audits;
– organization of consultation by an external consultant;
– an analysis of the effectiveness of senior management of the quality system;
– Other milestones, requiring clarification of the terms and responsibilities.

The draft plan prepared under the supervision of a consultant, agrees with the consultant. Consultant provides recommendations on terms of separate stages, the composition of the project team and responsible for the development of documentation.

Stage 4. Coaching of project teams.

The Project Manager in conjunction with promoutorami preparing process maps projects, methodological instructions, describing the documented quality system procedures. Consultant meets with project teams and provides guidance on the form and content of the first procedure, agree on the content of future documented procedures, It provides guidelines for choosing the methods of implementation of the quality system processes, together with the members of the group defines the scope of the QMS implementation, the amount and detail of documentation, It helps to clarify the relationship between an individual procedures. According to the stage of completion of the consultant report, which contains all the decisions, agreed with project teams, recommendations and observations on the documents, the main conclusions of the Event.

Stage 5. Building a QMS.

Project teams led by senior officials for the development of the documentation according to the schedule are developing projects QMS documentation, coordinate it with other project teams, as well as with all interested companies persons.

Consultant analyzes developed draft documents for compliance with the requirements of ISO 9001. Discusses with project teams all deviations from norms. It makes recommendations to improve processes. Briefing and training of internal auditors of the enterprise. Following the consultations, the report is.

Stage 6. Implementation of the QMS.

The project manager develops a quality manual. The divisions, where it is needed, develop operational and control instructions. Approved by the documented procedures. Internal auditors perform audits cycle QMS. Heads of departments carry out corrective actions, aimed at completion and documentation activities in the field of quality.

The consultant analyzes the Quality Manual. Together with project teams analyze the activities of units for compliance with documented procedures. It makes recommendations and observations on the implementation of procedures, requirements. By results of work drawn up a report with recommendations and conclusions on the degree of realization of the project.

According to the results of the consultation, the company is making all the necessary changes to the QMS documentation and corrects the activity units. Internal auditors conduct additional audits. Project Manager collects and analyzes the internal audit results. A representative from the senior management of collecting quality data for the period of system development. The company's management, based on the data, It analyzes the effectiveness of the implemented quality system and provides official evaluation.

Stage 7. Consulting audited.

Consultant Consulting conducts audits according to the rules of the external audit, but with the possibility of consultations. The audit consultant prepares a report showing all identified deviations from the quality system requirements of ISO 9001. The report assesses the extent of the enterprise readiness for the certification procedure. After removing all the advisory audit observations enterprise can start the procedure of preparation for the certification audit.

Stage 8. Accompanying the QMS Customer during the certification audit

Consultant conducts consulting support QMS Customer during the certification audit by the international certification body. It provides consulting services to the Customer's personnel in the process of removal of the external audit observations.

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